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Register product says invalid serial number XT9

sander1
Star I

hey there, i have a two #XT9 zenwifi's and since the last update(3.0.0.4.388_24668) AImesh is not working anymore. I do have internet as one of the XT9's is directly connected to my modem.

i am trying to register one of the #XT9 but i am not able to register the product as it says "invalid serial number"?

anybody who can help me? as i thought after registering the product i can talk with #customersupport. Iwould like to fix my issue with the AImesh - as i will need both routers workings obviously.

 

thanks a lot!

1 REPLY 1

jzchen
Zen Master I

Someone reported a similar issue with a multi-pack.  I believe the solution was to use the serial # on the box/packaging...