Instability with ZenWiFi BE14000 (BT8) after latest firmware upgrade - devices with no internet

[Jjack529]

While the latest firmware has fixed some issues with iPhones disconnecting... I'm having new problems with devices, iphone and various IoT devices appearing to be connected to the Wifi, but with no internet connection! For my iPhones, toggling wifi off then on fixes the problem usually, but with some of my IoT devices, including my home security system, that is not so easy to do, and it is particularly concerning with my security system as it could obviously negate the point of having it if it can't be monitored while I'm away, so this is a very serious issue that needs to be looked into and fixed ASAP!!

Anyone else having these issues with the latest firmware version 3.0.0.6.102_56813?

Can anyone from Asus please comment and escalate this issue??

Thanks!

[Aäron]

I have same problem with my devices, phones, laptop, tv are disconnecting somehow but stays connected. Also when streaming on TV constant buffering. Also on phone checking reels or youtube a lot of buffering.

[Jjack529]

Thanks for replying - confirms it isn't just a problem with my set up - I have all of those same issues you mentioned as well... Scolling on the phone and feeds or videos stop loading, watching TV and it buffers or the quality drops, etc; I have Gig+ speed internet and less than 30 devices, which show strong connections and get good results on the speed tests in all corners of my house when everything is "working." 

So far this has felt like more of a downgrade from what I had from my ISP (XFiinity), my speeds are faster when I do a speed test and it works - but there is a lot more instability which is a lot more troublesome... This system was expensive and it's too late return it for me, I really hope these are just software/firmware issues that can ultimately be corrected, and preferably ASAP!

[Aäron]

I can fully agree what you mention above. Nothing to see at the speedtest. But constantly buffering everywhere. 

I think and hope they can fixed with a firmware update to. 

[Aureliannn_ASUS]

Hi @Jjack529 @Aäron ,

Thank you for your inquiry. 

To better understand the issue you are experiencing, please perform the following tests and provide information:

Hard reset test: Have you tried performing a hard reset on all devices?

You can refer to the following frequently asked questions (FAQ): [Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...

System report: If the problem persists after a hard reset, please use the system's built-in problem reporting function to submit the relevant information.

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.