12-19-2023 10:59 AM
I recently purchased an Asus motherboard from Amazon.de. Upon registering the product on the Asus website, I discovered that the warranty status indicated it had already expired, despite being a newly bought item. The Amazon product details state that product support is provided by Asus, the manufacturer.
Could you kindly advise on the appropriate steps to address this discrepancy?
12-19-2023 11:13 PM
Hello, @Beso1
Since you just purchased, may I ask if you have attempted to reach out to the retailer to confirm the warranty?
I have PM you for additional confirmation, as the product serial number contains personal information and is not ideal for verification in a public forum.
Kindly check your inbox located in the upper right corner.
Thank you.