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Strix 790-H no boot

pbtxlady
Star II

Purchased this board last November (2023). After build, it halted at DRAM Q-LED. All fans on, LEDs on RAM are lit, but it will not progress. Tried cleaning and re-seating DIMMs, tested other configurations. Realized DRAM was newer than the approved list, so exchanged it for older G.Skill Trident Z5, which is on the list. Same problem. Returned motherboard to vendor and received a new one. After several months delay on the build, we got back to it and are experiencing the SAME problem, again. CPU Q-LED turns red and then off. Board is powered, 5 fans working, and DIMM LEDs are lit. Will not move past DRAM Q-LED. Two different boards, two sets of RAM--not very likely all are defective. Are we missing something obvious? 

5 REPLIES 5

Hello, @pbtxlady 

We apologize for the delay in joining the discussion and are glad to hear that your issue has been resolved.
Based on your description, if you encounter similar issues in the future, you may try reinstalling the relevant hardware as you have already done, reapplying thermal paste, and checking for any bent pins, among other troubleshooting steps.
For information on troubleshooting Q-LED issues, please refer to the FAQ: [Motherboard] ASUS Motherboard Troubleshooting via Q-LED Indicators.

Thank you.