3 weeks ago
Hi pc has been running fine for over a year but now it wont boot acts like the flashback button is being pressed only way i can get it to switch on is to clear cmos and and then it will start but as soon as i start it again the problem returns is there a way of dissabling the buton to stop this happening ?
2 weeks ago
Hello @phillewis
Thank you for reaching out to us.
Could you please clarify if this issue occurred after the PC was first built or after using it for some time and occurred following any recent changes, such as a BIOS update or component replacement?
What is the current BIOS version, and does the issue persist after updating to the latest version 3067?
In addition to referencing the user manual to ensure the CPU pins are not bent, all power cables are properly connected, and, if possible, cross-testing with another PSU, could you kindly provide a detailed video to help us and the relevant team better understand the scenario?
For example, you could record the process starting from shutting down the system, the inability to cold boot, with no Q-LED Core showing. Then, demonstrate any troubleshooting steps you attempted and whether the system could boot afterward.
Thank you.