ASUS TUF X299 MARK2 BIOS update to latest ver 4001

[AkioJuni]

Hi‌! I want to update my ASUS TUF X299 MARK 2 AC PI BIOS Revision 1102 firmware (OS Windows 10 Pro UK). It is asked on ASUS website to update ME version (now 11.10.0.1287) beforehand with MEUpdateTool_11.12.95.2499_T

(1) When I run that Tool, it remains locked onto an empty small dialog window freezed above icon bar, despite running as administrator or not. Aria AI says Intel management engine interface (my version is 11.10.0.1287) must be ok to run the Tool, but yes my device manager reports it working ok. Do you know how to solve that issue ?

(2) : after one day + restart, ME version has changed from 11.10.0.1287 to 51736.15498.52480.15498 without any windows dialog. Is this the usual way and may I update BIOS to 4001 now ?

[AkioJuni]

Hello Jiaszzz,

I ran Me update tool not "as administrator" in specific user, but directly in Administrator account. MeUpdateTool worked well and confirmation to the latest Me version was displayed on screen. However Me version remains blocked to 51736.15498.52480.15498 in the Bios display.

To answer your question :

Processor : Intel(R) Core(TM) i7-7800X CPU @ 3.50GHz 3.50 GHz

GPU : NVIDIA GeForce GTX 1080 version 32.0.15.6094 08/14/2024

Installed RAM : 32GB

64-bit operating system, x64-based processor

Disk 1 SSD : Model Samsung SSD 960 EVO 250GB (Windows Boot)

Disk 2 HDD : Model ST4000DM004-2CV104

PSU please see enclosed picture with all data

Do you need more information before I may safely update bios firmware ?

Thanks.

[Jiaszzz_ASUS · Accepted solution]

Hello @AkioJuni 

We apologize for the wait and any inconvenience this may have caused.
After further consultation with our engineers, we recommend sending the motherboard in for service, where the repair center can reflash the Intel ME firmware and update the BIOS to the latest version.
Please contact your reseller or ASUS local service team in your region for guidance on the repair process.
If you encounter any difficulties or concerns along the way, please feel free to DM me with your motherboard's serial number, as this may involve personal information. I will assist you in tracking the repair progress.

Thank you.