Hi @persoo ,
To better assist you with your display issue, we would like to gather more information.
Please confirm the following:
- Recent changes: Have you updated your computer system, graphics card drivers, or adjusted display settings before the issue occurred?
- Firmware version: What is the firmware version of your display? You can refer to the display manual or check through the display menu.
- Cable testing: We recommend that you try replacing the HDMI or DisplayPort cable to rule out the possibility of a cable malfunction.
- Power outlet: Plug the display into a different power outlet to see if it's a power issue.
- Factory reset: Try resetting the display to its factory settings to rule out software setting abnormalities.
- Driver updates: Please ensure that your graphics card driver is up-to-date. You can download the update from the graphics card manufacturer's website.
- Display settings check: Make sure that the refresh rate, resolution, and other settings of the display are reasonable, avoiding excessive settings that may cause display abnormalities.
- Other device testing: Try connecting the display to other computers or devices to see if the problem is with the display itself.
- Problem reproduction steps: Does this problem occur every time you boot up? If not, please describe what you usually do to reproduce the problem.
Providing this information will help us analyze the problem more accurately. Thank you.
