Can't get ProArt Display to work

[ANDY_ASUS]

Bought two Pro Art 27" Monitors for my photography a month ago, but can't get either to work on Alienware PC. Troubleshooting guide does not help. If I plug my old 27" dell monitor in with the Displayport cable, works fine. I can change the cable to connect to the Asus and once or twice it worked. However, as soon as I attach Asus and Reboot and PC just keeps beeping and won't boot (6 beeps meaning Video card/chip failure).

So PC (dell6core i7) works fine with Dell 27" monitor, but not with Asus 27", both using Displayport.

I have checked the cables and selected displayport on the OSD menu, no help. I am guessing I will need to change the video card, which is a GeForce GTX760ti. It has a maximum resolution of 2560x1440. Could that be the issue?

Thought it might need a driver installed, but if it halts at Bias, this is before the driver.

Any Help appreciated

[ANDY_ASUS]

The six beep is ( stated above) indicates Video card failure. Presumably they are incompatible.

However, before I spend another €350, can you tell me what it needs to support?

My current graph card (GeForce GTX760ti)  does have DP and we know it work because the 27" dell works, but is there a later version that the Asus displays support? and if so, what is it? I have seen DP cables sold with version 2.1, is that what I need to look at?

[Aureliannn_ASUS]

Hi @ANDY_ASUS ,

Thank you for your inquiry.

We have received your inquiry regarding the compatibility between the PA279CRV and NVIDIA GeForce GTX 760 Ti, and we have forwarded your information to our technical team for further analysis.

We understand your concern about product compatibility and will provide you with a response.

Thank you for your patience.

[Aureliannn_ASUS]

Hi @ANDY_ASUS ,

Thank you for your cooperation.

To better assist you with this issue, we would like to request the following information:

1. Alienware motherboard model: Please provide the full model of your Alienware MB. This will help us understand your system configuration.
2. Laptop model: If you connect the ASUS monitor to a laptop and the issue persists, please provide the model of your laptop.

Thank you.

[ANDY_ASUS]

The versions of MB are as follows:

Baseboard Product: 0FPV4P

Baseboard Version: A00

All versions are attached in screenshot

[Aureliannn_ASUS]

Hi @ANDY_ASUS ,

After verification by our team, due to the older model of the 760Ti graphics card, we managed to find a similar graphics card model: GTX 760 for testing. 

It appears to display normally whether using DP or HDMI, and the firmware version is the same: MCM103 (please refer to the attached link). 

Additionally, during the testing phase, we used the same series (Alienware) PC with a 3080 graphics card, and there were no issues.

We would like to confirm the following points:

1. The ASUS monitor does not work at 3840x2160 and 2560x1440 resolutions. Does it display at other resolutions?
2. Since the performance of the RTX 760Ti is relatively low, the RD team has found that this graphics card may not be able to output to two 4K monitors simultaneously. In the video, it seems you connected two cables. Could you please check if the PA279CRV can display when only one monitor is connected?

We greatly appreciate your understanding and cooperation. Thank you.

https://www.asuswebstorage.com/navigate/a/#/s/81EEC458CF7C4C60A0A4D60892CB6672Y