FAQ - ASUS - ZenTalk

If CATTERR1 LED lights up after downgrading BIOS through ASUS Update, How should I do?

If CATTERR1 LED lights up after downgrading BIOS through ASUS Update, How should I do?Please shutdown the system then boot again.

[Windows 11/10] Forgot Microsoft Account Username, Password, or Login PIN

[Windows 11/10] Forgot Microsoft Account Username, Password, or Login PINApplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, Motherboard, Graphics card, LCD Monitor, MiniPC Your Microsoft account links to all Microsoft application...

[Motherboard] Introduction to PC Cleaner

[Motherboard] Introduction to PC CleanerDescription: PC Cleaner is a feature in AI Suite 3. It scans your computer and clears unnecessary files to free up hard drive space and improve computer operating speed. Usage scenarios: After the compute...

[Windows 11/10] Troubleshooting - Computer Wired Network (Ethernet) Issues

[Windows 11/10] Troubleshooting - Computer Wired Network (Ethernet) IssuesApplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC, ASUS NUC We have to check whether the problems are caused either by computer or by internet equi...

How to create NVMe RAID on Z170-WS?

How to create NVMe RAID on Z170-WS?Before create NVMe RAID, you have to do the following items. 1. Same vendor of SSD. 2. Same form factor. (PCIe form factor NVMe SSD can not be supported) 3. Please refer to QVL below, you can find more PCIe SSD d...

How to use USB ports on a monitor as an extended hub for my PC?

How to use USB ports on a monitor as an extended hub for my PC?Please connect a USB Type-B cable from the monitor's upstream port to the PC. A USB Type-B cable should be included in the package if the monitor has this feature.USB 3.0 B Type CableUSB ...

Why USB charging can’t work while monitor sleeping?

Why USB charging can’t work while monitor sleeping?Charging Type on the monitor USB B Type Cable Connected PC USB B Type Cable Non-connected PC Power ON V V Power Saving OSD Charging ON ...

[LCD Monitor] What kind of graphic card should I use?

[LCD Monitor] What kind of graphic card should I use?Please check with the manufacturer or retailer of Graphic Card in order to know which card can match/support your display request. Below are some points you need to check if it supports Signal ...

[LCD Monitor] Troubleshooting - No Sound／Speaker Noise／Abnormal Voice／Cannot control volume

[LCD Monitor] Troubleshooting - No Sound／Speaker Noise／Abnormal Voice／Cannot control volumeTo provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about How to troubleshoot the monitor issues.ttps://www...

[Motherboard] Solution to Blue Screen Of Death

[Motherboard] Solution to Blue Screen Of DeathFor general users, even if they are aware of the Blue Screen Of Death (BSOD) error codes, they may not necessarily understand the content. Here are common troubleshooting methods based on the timing and ...

Abnormal noise (tapping or clinking sounds) from Hard Disk Drive

Abnormal noise (tapping or clinking sounds) from Hard Disk DrivePresently, hard drives are categorized into two distinct types: the conventional Hard Disk Drive (HDD) and the Solid State Drive (SSD).The Solid State Drive (SSD) operates in complete si...

[Windows 11/10] Windows Activation, Retrieval, and Modification of Product Key

[Windows 11/10] Windows Activation, Retrieval, and Modification of Product KeyApplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC, NUC The activation of Windows can be performed using either digital licensing or a 25-charac...

[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues

[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) IssuesApplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC, NUC We first have to check whether the problems are caused either by the device or by Internet equipment ...

[Windows 11/10] Troubleshooting - Main (Internal) Display problem

[Windows 11/10] Troubleshooting - Main (Internal) Display problemApplicable Products: Notebook, All-in-One PC, Gaming Handheld If you encounter abnormal display issues on your ASUS device, such as broken image, blurriness, artifacts, flickering issu...

[Notebook] Troubleshooting - Built-in Keyboard Issues

[Notebook] Troubleshooting - Built-in Keyboard IssuesIf the built-in keyboard on your laptop is experiencing abnormalities such as unresponsive keys, slow response when pressing keys, or issues with shortcut key functions, please refer to this articl...

[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems

[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problemsApplicable Products: Notebook, Desktop, All-in-One PC, Gaming handheld, MiniPC, NUC If you experience the sound problems of ASUS products, such as Speakers/Microphones are not wor...

Battery and Power Adapter (Charger) Specifications and Recommended Usage

Battery and Power Adapter (Charger) Specifications and Recommended UsageApplicable Products: Notebook, Gaming Handheld In this article, we will provide detailed specifications for ASUS original batteries and power adapters (chargers), along with guid...

[Windows 11/10] Troubleshooting - Overheating and Fan issues

[Windows 11/10] Troubleshooting - Overheating and Fan issuesApplicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC, ASUS NUC The device's fan contributes to air circulation, maintaining a stable and safe internal temperature f...

How to install ASUS PEM-FDR driver for Linux OS?

How to install ASUS PEM-FDR driver for Linux OS?Please refer following installation procedure. (Notes: Picture is demonstrating for RedHat6.5.) 1. Login to the installation machine as root. 2. Execute command 'mount -o ro, loop MLNX_OFED_LINUX ...

[LCD Monitor]The monitor cannot display the correct resolution or displays abnormally or flickers. You may need to update the graphics card driver.

[LCD Monitor]The monitor cannot display the correct resolution or displays abnormally or flickers. You may need to update the graphics card driver. Do I need to install a driver of monitor?Basically, LCD monitor is NOT required to install any driver....