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Knowledge Base Articles

[NUC] What’s in the Box for NUC Kit NUC8i7BEK

[NUC] What’s in the Box for NUC Kit NUC8i7BEKThe following items are included in the box:NUC Kit NUC8i7BEK, with the following components already installed:NUC Board NUC8i7BEB, with soldered-down Core™ Processor i7-8559UDual Band Wireless-AC 9560 mod...

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[NUC] How to Enable Pre-Boot Execution Environment (PXE Boot) in BIOS?

[NUC] How to Enable Pre-Boot Execution Environment (PXE Boot) in BIOS?ResolutionPXE boot, also known as Network Boot, is supported by all BIOS firmware versions on NUC products.To enable the Network as a boot device:Press F2 during boot to enter BIOS...

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[NUC] How to Disable xHCI Mode on an NUC?

[NUC] How to Disable xHCI Mode on an NUC?ResolutionTo disable xHCI mode follow these steps:Press F2 during boot to enter BIOS Setup.Go to Advance > Devices > USB.Find xHCI mode and select Disable.Press F10 to save and exit BIOS. NoteExtensible Host C...

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[NUC] Why is the NUC Kit Not Waking from Sleep State?

[NUC] Why is the NUC Kit Not Waking from Sleep State?ResolutionSteps to try when an NUC does not come back after going to sleep mode:​​​​​​If the issue occurred after any recent software update, Operating System update, or hardware or BIOS change, tr...

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[NUC] NUC 8 (Formerly Hades Canyon) Will Not Shut Down

[NUC] NUC 8 (Formerly Hades Canyon) Will Not Shut DownResolutionTry the following:Install/re-install the following drivers:Chipset Device Software for Windows® 10 64-bit for the NUC Kit NUC8i7HNK, NUC8i7HVKManagement Engine Consumer Driver for Window...

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[NUC] DisplayPort on NUC Isn't Working

[NUC] DisplayPort on NUC Isn't WorkingResolutionThere can be several causes for this issue:Intel graphics driver isn't installed.An old graphics driver is installed.Defective Display Port cable.Try the following troubleshooting steps to fix the issue...

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[NUC] Event ID 37 and 41 Warnings in Event Viewer in NUC products

[NUC] Event ID 37 and 41 Warnings in Event Viewer in NUC productsResolutionUpdate to the latest BIOS version available for the unitLoad BIOS defaults. In BIOS, press F9, Save and Exit.Set Primary Power Settings to be Balanced or Maximum in BIOS.Set P...

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[NUC] Unable to get 7.1 channel audio output on NUC Kit NUC7PJYH

[NUC] Unable to get 7.1 channel audio output on NUC Kit NUC7PJYHResolutionTo fix this issue, follow below steps:Connect the audio amplifier to rear audio port on the NUC.This is because the front 3.5 mm jack only supports stereo output.Install latest...

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[NUC] NUC is Not Running as Intended

[NUC] NUC is Not Running as IntendedResolutionBasic troubleshooting tips to improve performance:Check for the latest Windows updates.Install the latest drivers.Options:Use  Driver & Support Assistant ( DSA) to scan the computer for the latest drivers...

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[NUC] NUC Can't Detect Installed Memory

[NUC] NUC Can't Detect Installed MemoryResolutionRemove and reseat the memory.Make sure the contacts on the memory and the socket are clean.Check for physical damage on the memory slots and the whole NUC unit.Check for a faulty memory module by tryin...

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[NUC] How to disable USB port power delivery when the PC is Off?

[NUC] How to disable USB port power delivery when the PC is Off?ResolutionNUC products offer various control for the USB port power delivery. You can disable power delivery to all USB ports while the PC is off by enabling "Deep Power Saving Mode." Pl...

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[NUC] What are the Supported NUC Kit NUC8i7HVK GPU Frequencies?

[NUC] What are the Supported NUC Kit NUC8i7HVK GPU Frequencies?ResolutionAsus does not support or provide overclocking guidelines for the Radeon™ RX Vega M GH graphics.In the Radeon Graphics control panel, there is an option to adjust the Frequency (...

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