[Phone] Phone Frequently Asked Question (FAQ)

[FAQBot]

[Phone] Phone Frequently Asked Question (FAQ)

The following is the collection of Frequently Asked Question (FAQ) for Phone products and you may find a troubleshooting solution to resolve the problem you met.

Problem Category	Problem item	FAQ link
System boot/shutdown abnormally	Cannot power on/off	Troubleshooting - Phone can not boot up
	System Unstable (Hang)/OS Error	Troubleshooting - When the application you installed unexpectedly quits, stops responding, or cannot...
		Phone system crashed or system is unstable
Display/Touch panel	Abnormal display	Troubleshooting for screen flickering or abnormal display
	Touch screen Error	Troubleshooting for Touchscreen response issues
Adapter/Battery/Charge	Battery drains / Over discharge	Troubleshooting - Power percentage display is abnormal
		How to fix Abnormal Battery Drain issues
	Adapter Function Error	Troubleshooting - Abnormal charging
	Wireless charging	How to fix Wireless Charging problems
Phone dialing	SIM card	Troubleshooting - Fail to detect and read SIM card
	Phone dialing	Troubleshooting - Issues of making or receiving calls
	eSIM setting	How to Set Up eSIM and Troubleshooting
	NFC Function Error	Troubleshooting - abnormal NFC function
	GPS Function Error	Troubleshooting - GPS function does not work
	Cast Screen connecting	How to Cast Your Screen and Troubleshooting
	Wi-Fi connecting	What to do if my phone won't connect to a Wi-Fi network?
	3G/4G/5G data transmission	Can't use 3G/4G/5G mobile networks
Firmware/BIOS/FOTA	Update firmware(FOTA)	How to update firmware on my phone?
		Why I don't get notification of system update (FOTA)?
		Software - Firmware update fail
		Troubleshooting- Phone device cannot detect the system updates or fails to download the update
Sound/vibration	Microphone Error	The caller can't hear me/Microphone error
	Receiver Error	Troubleshooting - Issues of making or receiving calls
	Speaker Error	Cracked voice and noise in Speaker
	Vbration-related issues	How to Fix Abnormal Vibration Function
Camera Function	Camera Function Error	Troubleshooting - I cannot launch the Camera
	Flash light Error	How to fix flashlight of your phone camera is not normally working
IO Function	Memory card cannot be read or written	Troubleshooting - Device cannot read/detect memory card
	Fan Model  AeroActive Cooler isseu	Troubleshooting - Cooler Fan does not operate after connecting to ROG Phone
	USB connector issue	How to fix the USB Port problems
		How to fix the device displays a 'USB port disabled' Message i
	Fingerprint issue	How to fix the Fingerprint identification issue
Back cover display Function	Aura RGB LED issue	How to fix the Aura System Lighting Display Issues
	AniMe Vision issue	How to fix the AniMe Vision Back Cover Display Issues
Sensor Function	Proximity sensor	How to fix the screen turn black during incoming and outgoing calls
	G-sensor	How to fix the screen does not rotate automatically
	Light sensor	Screen cannot automatically adjust brightness
	Air triggers	How to fix AirTriggers problems
Others	Camera motor issue	The flip angle of the camera module is abnormal or the flip blocked messages pop-up
	LED Function	How to fix the LED Indicator problems
	Overheat	Phone / Tablet Overheat
	Device Password Unlock	Forget screen lock pattern, PIN or password