[Phone/Pad] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.
For more warranty information, please refer to the ASUS Product Warranty Card : Product Warranty Information.
Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.
Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.
Liquid Crystal Display (LCD) Screen
Cracks or breakage in the screen glass
Scratches or wear on the screen surface
Liquid intrusion or water stains on the screen
Motherboard
Liquid intrusion and water stains on the Printed Circuit Board (PCB)
Rust or Corrosion on the Printed Circuit Board (PCB)
Deformation or warping of the Printed Circuit Board (PCB)
Cracks or damage to the Printed Circuit Board (PCB)
Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes
Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence
Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)
Connector damage, detachment, or absence on the Printed Circuit Board (PCB)
Jumper wires on the Printed Circuit Board (PCB)
Outer Surface (Case)
Impact damage or scratches on the outer surface
Dents on the outer surface
Cracks or breakage on the outer surface
Peeling of the surface coating on the case
I/O port
Includes all external connection ports such as USB, charging ports, HDMI, audio jacks, etc.
Breakage or detachment of the plastic flaps (tongue parts) on I/O ports
Broken or bent pins on I/O ports
Oxidation of I/O ports
Accessories
Separation or deformation
Cable damaged or broken
Deformation, damage to the connectors
Power Supply (Adapter)
Separation or deformation of the adapter casing
Oxidation to the adapter connectors
