[Phone] Can't turn off the phone when long press the Smart key (Power key)/Smart key (Power key) doesn't work and not respond
1. If the long press gesture is assigned to other customized function, you can't use it to turn off the phone.
To turn off your phone, you can use the shut down icon on Quick settings panel to open the Power off menu and use the related functions on the menu.
2. Update firmware to the latest version：Settings > System > System updates > Check now
3. Access to Safe Mode (Long press power key> tap and hold Power Off >OK)：If your device works well in safe mode,malfunction might be caused by 3rd party apps. Please reboot your device and check again if it works well.
4. Backup your data and perform factory data reset.
5. If you've tried the above steps and your issue cannot be solved, please contact ASUS Customer Center for assistance and send your device back to us for further check-up
