a month ago - edited a week ago by ZenBot
[Optical Storage] Optical Drive FAQs and troubleshooting
There are many factors that can cause the optical drive to fail to read discs or for the computer to not recognize the optical drive, you can refer to this article for troubleshooting.
(1) Check the power :
(2) Check the specifications :Please make sure that your computer's operating system meets the optical drive support specifications, and you can check the product specifications on the ASUS official website.
(3) Reinstall the driver:In Device Manager, click to expand the list under DVD/CD-ROM drives. If the system correctly detects the external optical drive, the name of the drive will be displayed in the list. If a yellow exclamation mark is shown, right-click on the drive, and click on[Uninstall device] > check [Delete the driver software for this device.] > then click [Uninstall]. Restart the computer to allow the system to automatically reinstall the driver.
(4) Check the hardware:
a. Internal drive:
b. External optical drive:
Note: Do not insert damaged discs into the optical drive, as this may cause the disc to shatter or damage the device.
(1) Computer has recognized the optical drive:Please refer to Step 1.
(2) Reinsert the disc:Remove the disc from the optical drive and then reinsert it, ensuring that the disc is placed in the correct orientation.
(3) Check the specifications:You can check the product specifications on the ASUS official website.
(4) Replace the disc:Use different discs (such as CD, DVD, or Blu-ray) to test if the issue is with the disc.
(5) Try restarting the computer:Try shutting down the computer and then restarting it to see if this resolves the issue.
(6) Try updating the computer system version:Regularly updating your system to the latest version can ensure that your computer remains in optimal condition.
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If none of the methods mentioned above are applicable, we suggest contact ASUS Customer Service Center for technical support.
Please refer to ASUS Support.