on 01-29-202406:50 PM - edited on 03-24-202401:10 AM by ZenBot
[NUC] Warranty Process for NUCs with Replaceable Lids
Caution
Don't return custom lids, or any other custom functional components. ASUS depots aren't equipped to screen for custom lids or components, and cannot return these items to you.
See below to remove customized lids when you return NUCs for warranty replacement.
Click or the topic for details:
Standard Warranty Replacement (SWR)
Scenario 1: The NUC has a non-functional custom lid, such as a lid with a different color, or one that has a log.
Remove the customized lid and keep it.
If you have the original lid, attach it to the NUC before returning it.
If you don't have the original lid, return the NUC without a lid.
Apply a strip of tape across the power button and HDD LED lens to keep them in place during shipping. See image below.
The replacement unit ships with a standard lid. You can now install a customized lid on the new unit.
Scenario 2: NUC has a functional custom lid. A functional custom lid provides space for TV tuner, NFC module, or other types of devices.
Remove the custom lid, power button, and HDD LED lens, and keep them. Also keep any special functional components, such as modules or cables.
If you have the original lid, power button, and HDD LED lens, attach these items to the NUC before returning it.
If you don't have these original items, return the NUC without them.
The replacement unit ships with a standard lid. You can now install the custom parts on the new unit.
Advanced Warranty Replacement (AWR)
Scenario: NUC has a custom lid, either non-functional (cosmetic) or functional.
The replacement unit ships with a standard lid.
You can swap the lids, power button, and HDD LED lens between the defective and replacement units.
Return the defective unit, that now has the standard parts.