[NUC] NUC 12 Pro Mini PC for Zoom Rooms Shows Black Screen with Mouse Still Visible

[FAQBot]

[NUC] NUC 12 Pro Mini PC for Zoom Rooms Shows Black Screen with Mouse Still Visible

Resolution

To resolve the issue, the NUC for Zoom Rooms will need Kiosk mode configured.  This will prevent the system from going to a black screen.

1. Download enable-zrshell-x64.ps1 file (ZIP)
2. Copy the "enable-zrshell-x64.ps1" script to a USB drive.

Note	The "enable-zrshell-x64.ps1" script is provided "as-is".

1. Boot the system
2. Press CTRL+ALT+DEL
3. Click Sign Out
4. Select user zoomroomsadmin
5. Enter password zoomroomsadmin
6. In the command prompt windows enter explorer
7. Press enter
8. Click the Start Menu
9. Search for Windows PowerShell
10. Choose Run as administrator
11. Insert USB drive with "enable-zrshell-x64.ps1" script
12. In the PowerShell* window, enter "Set-ExecutionPolicy RemoteSigned"
13. Change drive to USB drive (i.e. D:)
14. Change directory to location with the PowerShell script.
15. Enter ".\enable-zrshell-x64.ps1 -username zoomrooms"
16. Enter "wmic useraccount where "Name='zoomrooms'" set PasswordExpires=false"
17. Enter "wmic useraccount where "Name='zoomroomsadmin'" set PasswordExpires=false"
18. Click the Start Menu
19. Search for "regedit"
20. Choose Run as administrator
21. Navigate to "Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Embedded\Shell Launcher"
22. Open the tree directory
23. Delete Users
24. Exit regedit
25. Reboot the system