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FAQBot
Community Manager
Community Manager

[Motherboard]HDMI/DP No Display after windows update

Please download the new Intel Graphics driver 31.0.101.5334 from ASUS official website and install it to improve display issue, the specific steps can refer to Q2&A2. 
 

A. if Intel Graphics driver have been updated by windows update automatically, please use other display output ports that can display normally (refer to Q1&A1) to install above new version driver 

 

B. if no others display output port, please follow below step to enter safe mode after reboot, and update above new version driver 
 

Step1: Entre safe mode on the failure display output port:

Please press reset button before enter in OS, it can be in Recovery mode. 

 

Step2:Press F4 to enter safe mode

Step3: Rollback the Graphics driver to 30.0.101.3111.

Step4:Reboot the system and it can enter OS display normally. 
Download the new version Graphics driver:31.0.101.5334 and install it. 
Please follow the picture as bellow: 

 

Q1: Affected models and display output port

A1: Please refer to the following:

No.Model nameNo display port after windows updateDisplay normally
1ROG STIRX Z490-E GAMINGDPHDMI
2ROG STRIX Z490-F GAMINGDPHDMI
3ROG STRIX Z490-A GAMINGDPHDMI
4ROG STRIX Z490-H GAMINGDPHDMI
5ProART Z490-CREATOR 10GTBTHDMI
6PRIME Z490-ADPHDMI
7H510M-D3H/M.2 R2.0HDMI VGA
8PRIME B460M-A R2.0HDMIDVI
9PRIME H470M2/FPTHDMIDVI/DP
10PRIME H510M-A R2.0HDMIDP/VGA
11PRIME H510M-E R2.0HDMIDP/VGA
12PRIME H510M-F R2.0HDMI --
13PRIME H510M-K R2.0HDMI VGA
14PRIME H510M-K R2.0 (for Brazil)HDMI VGA
15PRIME H510M-R R2.0HDMI VGA
16PRIME H510T2-CSM R2.0HDMI1

HDMI2/HDMI3

/VGA

17ROG STRIX H470-I GAMINGDPHDMI
18TUF GAMING H470-PRODPHDMI
19TUF GAMING H470-PRO (WI-FI)DPHDMI
20TUF GAMING Z490-PLUSDPHDMI
21TUF GAMING Z490-PLUS (WI-FI)DPHDMI
22Z490-GUNDAM (WI-FI)DPHDMI

 

Q2:How to download and install the new Intel Graphics driver 31.0.101.5334 from the Asus official website?

A2:

1. Click on the top right corner of the ASUS official website to search, enter the model (for example: PRIME H510M-K R2.0)

2. Click on "Drivers and Tools Programs",  download and install the Intel VGA driver 31.0.101.5334

Version history
Last update:
a month ago
Updated by:
Contributors