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Community Manager
Community Manager

[Gaming Handheld] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: The following images are for reference only.

 

Cosmetics - Scratch
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to external force, there are scratches and abrasions on the surface of the chassis.                  
(no effect on function)
Replace the top cover, chassis frame, or bottom shell. Charge to CustomerCharge to Customer

 

 

Cosmetics - Dent / Crack
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to external force causing dents or cracks on the surface of the chassis.               
(no effect on function)
Replace the top cover, chassis frame, or bottom shell. Charge to CustomerCharge to Customer

 

Cosmetics - Peel Off
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to external force, the logo/decoration label has incurred damage.              
(no effect on function)
Replace the top cover, chassis frame, or bottom shell.Charge to CustomerCharge to Customer

 

Touch Display - Functional deficiency
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The touchscreen panel exhibits cracks or hit points caused by impact, dropping, or contact with hard objects. (Picture 1-4)Exchange the LCD panelCharge to CustomerCharge to Customer
The touchscreen exhibits cracks without evidence of impact, dropping, or damage from hard objects, and the LCD screen shows no abnormalities. (Picture 5)Exchange the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Liquid crystal damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen has incurred damage due to impact, dropping, or contact with a hard object. (Picture 1-2)Exchange the LCD panelCharge to CustomerCharge to Customer
The LCD screen has experienced liquid crystal damage, but not damage caused by impact, dropping, or contact with a hard object. (Picture 3-5)Exchange the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Mura
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen displays mura, but there is no damage attributable to impact, dropping, or contact with a hard object.Exchange the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Foreign object
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen has foreign objects present, and upon disassembly by the repair engineers, traces indicating the source of foreign object entry into the LCD module were confirmed.Exchange the LCD panelCharge to CustomerCharge to Customer
The LCD screen has foreign objects present, and upon disassembly by the repair engineers, no traces indicating the source of foreign object entry into the LCD module were found.Exchange the LCD panelCovered under WarrantyCharge to Customer

 

Button - Dent / Crack
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to impact, dropping, or other external force, the buttons have incurred dents or cracks.        
(no effect on function)
Exchange the buttonCharge to CustomerCharge to Customer

 

Button and Key - Mispositioned, No reaction
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The buttons exhibit noticeable damage caused by impact, dropping, or contact with a hard object. Or, upon disassembly by repair engineers, foreign objects were discovered and accumulated internally.
  1. Cleaning accumulated objects
  2. Exchange the button
Charge to CustomerCharge to Customer
The buttons show no evident damage caused by impacts, dropping, or contact with a hard object. Or, upon disassembly by repair personnel, there is no internal accumulation of foreign objects.
  1. First, calibrate the LT/RT buttons.
  2. If the functionality remains abnormal after calibration, proceed to replace the buttons.
Covered under WarrantyCharge to Customer

 

Joystick - Mispositioned, No reaction, Drift
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The joysticks exhibit noticeable damage caused by impact, dropping, or contact with a hard object. Or, upon disassembly by repair engineers, foreign objects were discovered and accumulated internally.
  1. Cleaning accumulated objects.
  2. Exchange the joystick.
Charge to CustomerCharge to Customer
The joysticks show no evident damage caused by impacts, dropping, or contact with a hard object. Or, upon disassembly by repair personnel, there is no internal accumulation of foreign objects.
  1. First, calibrate the joystick.
  2. If the functionality remains abnormal after calibration, proceed to replace the joysticks.
Covered under WarrantyCharge to Customer

 

I/O port - Pin Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device.Exchange mainboard or I/O boardCharge to CustomerCharge to Customer

 

Adapter - Abrasion, Crack, Oxidation
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The Adapter's surface or cable is damaged due to external force.Exchange the AdapterCharge to CustomerCharge to Customer
The connector ports of the adapter exhibit metal oxidation due to usage or storage conditions.Exchange the AdapterCharge to CustomerCharge to Customer

Version history
Last update:
‎03-03-2024 12:12 AM
Updated by:
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