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FAQBot
Community Manager
Community Manager

[CM3401FEA/Chromebook] Troubleshooting - The computer fails to boot on initial startup

Upon initial connection of the adapter, some units may not power on automatically. If you encounter this issue, kindly proceed with the following troubleshooting steps. Once the problem is resolved, you should not encounter the same issue again.

 

Perform the Hardware Reset Procedure: 

  1. Press and hold the power button for at latest 20 seconds. 
  2. The device will be turned on and the LED indicator will turn white.

 

If your issue is not resolved, please contact ASUS customer support for further assistance.

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