[All-in-One PC] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. If damage is caused by the following factors, warranty service will not be provided.
For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.
Note: ASUS authorized service centers may offer services for replacing CID (Customer Induced Damage) parts. If a customer requests CID repairs, both parts and labor will be charged. For more information, please contact an ASUS authorized service center.
Note: The list below is not exhaustive, and the example images are for illustrative purposes only and are for reference only. For more information, please contact an ASUS authorized service center.
Liquid Crystal Display (LCD) Screen
Cracks or breakage in the screen glass
Scratches or wear on the screen surface
Dents on the screen surface
Damage to the back of the screen
Impact damage, deformation, or destruction to the panel's connector
Liquid intrusion or water stains on the screen
Motherboard
Liquid intrusion and water stains on the Printed Circuit Board (PCB)
Oxidation on the Printed Circuit Board (PCB), such as verdigris
Rust or Corrosion on the Printed Circuit Board (PCB)
Deformation or warping of the Printed Circuit Board (PCB)
Cracks or damage to the Printed Circuit Board (PCB)
Scratches or abrasions on the Printed Circuit Board (PCB) surface, affecting solder points, copper tracks, traces, or screw holes
Note: Slight scratches are observed on the circuit board within the memory and solid-state drive installation zones. Furthermore, these slight surface abrasions on the circuit board do not exceed 20 millimeters in length, and the scratches have not resulted in damage to the copper foil, traces, or components. If the device is still under warranty and the scratch does not affect the functionality, then it is covered by the warranty.
Damage to components on the Printed Circuit Board (PCB), including misalignment or incorrect parts, detachment, or absence
Damage, detachment, or absence of soldered components on the Printed Circuit Board (PCB)
Connector damage, detachment, or absence on the Printed Circuit Board (PCB)
Jumper wires on the Printed Circuit Board (PCB)
Outer Surface (Case)
Impact damage or scratches on the outer surface
Dents on the outer surface
Cracks or breakage on the outer surface
Peeling of the surface coating on the case
Case rusted or moldy
Intrusion of foreign objects, including liquids
Power Supply (Adapter)
Separation or deformation of the adapter casing
Damage or breakage to the adapter cables
Deformation, damage, or oxidation to the adapter connectors
Camera Module
Deformation, cracks, or breakage in the camera module
Solid-State Drive (SSD)
Impact damage, deformation, or destruction to the SSD's circuit board, including the gold fingers or pins
Hard Drive
Impact damage, deformation, or destruction to the surface of the hard drive
Damage to the hard drive's air-tight pore
Impact damage, deformation, or destruction to the hard drive's circuit board
Impact damage, deformation, or destruction to the hard drive's connector
Loose or worn screws on the hard drive
Use of non-original screws on the hard drive
I/O port
Includes all external connection ports such as USB, Ethernet, charging ports, HDMI, DisplayPort, audio jacks, etc.
Breakage or detachment of the plastic flaps (tongue parts) on I/O ports
Broken or bent pins on I/O ports
Deformation, cracks, or breakage in the appearance of I/O ports
Oxidation of I/O ports
Wireless Network Card
Impact damage, deformation, or destruction to the wireless network card's circuit board, including the gold fingers or pins
Thermal Module
Damage or breakage to the fan module/blades
Liquid intrusion or water stains on the thermal module
Deformation of the thermal module
Memory Module
Impact damage, deformation, or destruction to the memory module's circuit board, including the gold fingers or pins
Optical Disc Drive (ODD)
Impact damage, deformation, or destruction to the surface of the ODD
ODD’s tray deformed, damaged, or detached
ODD’s belt broken
Note: If the device is still under warranty and the ODD’s belt is still inside the machine, then it is covered by the warranty.
ODD’s connector impact damaged, deformed, or damaged
