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[All-in-One PC] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card: Product Warranty Information.

Note: The following images are for reference only.

 

Outer Surface (Case) - Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Surface broken due to external force.Replace LCD bezel or top caseCharge to CustomerCharge to Customer

 

Outer Surface (Case) - Painting peeled off
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to external force, the surface coating of the chassis has peeled off.Replace LCD bezel or top caseCharge to CustomerCharge to Customer

 

Outer Surface (Case) - Crack
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
There is a crack extended from screw hole in the surface, and the rubber did not remove by customer.Replace LCD bezel or top caseCharge to CustomerCharge to Customer
There is a crack didn’t extend from screw hole.Replace LCD bezel or top caseCharge to CustomerCharge to Customer

 

Keyboard - Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Due to impact, dropping, or other external force, the keyboard has incurred dents or cracks.Replace the keyboardCharge to CustomerCharge to Customer

 

Keyboard - Abraded/Worn off keys
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The keyboard or keyboards keys are abraded or worn off.Replace the keyboardCovered under WarrantyCharge to Customer

 

ODD - Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
If there are indications of the ODD hook being broken, damaged, or missing, preventing the ODD from reading the disk.Replace the ODDCharge to CustomerCharge to Customer

 

CommentsSolutionUnit Under WarrantyUnit Out of Warranty
If there are indications of a broken bracket on the ODD, the ODD tray being misshapen, or damage to the data cable.Replace the ODDCharge to CustomerCharge to Customer

 

CommentsSolutionUnit Under WarrantyUnit Out of Warranty
If there are indications of the ODD being detached from the main machine and damage to the data cable.Replace the ODDCharge to CustomerCharge to Customer

 

LCD panel - Surface crack
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD panel has cracked on the surface with an impact point.Replace the LCD panelCharge to CustomerCharge to Customer

 

LCD panel - Light Line & Shadow
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen has encountered light lines or shadows, not attributable to damage from impacts, drops, or contact with hard objects by the customer.Replace the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Mura/Vapor
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen displays mura, but there is no damage attributable to impact, dropping, or contact with a hard object.Replace the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Liquid crystal damaged
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
There is a wide-area dark spot, but LCD panel glass is not damaged.Replace the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Golden Speck & Light line
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen displays golden specks with black liquid crystals and light line, but there is no damage attributable to impact, dropping, or contact with a hard object.Replace the LCD panelCovered under WarrantyCharge to Customer

 

LCD panel - Foreign object
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The LCD screen has foreign objects present, and upon disassembly by the repair engineers, traces indicating the source of foreign object entry into the LCD module were confirmed.Replace the LCD panelCharge to CustomerCharge to Customer
The LCD screen has foreign objects present, and upon disassembly by the repair engineers, no traces indicating the source of foreign object entry into the LCD module were found.Replace the LCD panelCovered under WarrantyCharge to Customer

 

LCD Bezel - Crack
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
There are cracks between the LCD bezel and the LCD panel.Replace the LCD panelCharge to CustomerCharge to Customer

 

I/O port - Pin Damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device.Replace mainboard or I/O boardCharge to CustomerCharge to Customer

 

Accessory - Adapter/Mouse damage
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The Adapter/Mouse's surface or cable is damaged due to external force.Replace the Adapter or MouseCharge to CustomerCharge to Customer

 

Accessory - Connector damage/metal oxidation
CommentsSolutionUnit Under WarrantyUnit Out of Warranty
The connector is damaged or metal oxidation is found due to usage or storage.Replace the Adapter or MouseCharge to CustomerCharge to Customer

Version history
Last update:
2 weeks ago
Updated by:
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