[AIOT SmartHome/Healthcare] Customer Induced Damage (CID) criteria
ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:
For more warranty information, please refer to the ASUS Product Warranty Card.
Note: The following images are for reference only.
1. Outer Surface (Case) - Damage
2. LCD panel - Crack
3. LCD panel - Scratch & Abrasion
4. I/O port - Pin Damage
5. Accessory - Adapter damage
6. Accessory - Connector damage/metal oxidation
1. Outer Surface (Case) - Damage
Comments | Unit Under Warranty | Unit Out of Warranty |
Surface broken due to external force. | Charge | Charge |
Comments | Unit Under Warranty | Unit Out of Warranty |
The LCD panel has cracked on the surface with an impact point. | Charge | Charge |
3. LCD panel - Scratch & Abrasion
Comments | Unit Under Warranty | Unit Out of Warranty |
Surface scratch or abrasion on surface panel. | Charge | Charge |
Comments | Unit Under Warranty | Unit Out of Warranty |
Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device. | Charge | Charge |
* Charging port displacement *The metal tab inside the USB connector is damaged. *The metal tab inside the USB connector is damaged.
Comments | Unit Under Warranty | Unit Out of Warranty |
The Adapter surface or cable is damaged due to external force. | Charge | Charge |
* Cracked due to impact.
*The outer sheath of the charging cable is damaged.
6. Accessory - Connector damage/metal oxidation
Comments | Unit Under Warranty | Unit Out of Warranty |
The connector is damaged or metal oxidation is found due to usage or storage. | Charge | Charge |
*The metal part of the USB cable connection port is skewed.
Comments | Unit Under Warranty | Unit Out of Warranty |
Surface scratch or abrasion on surface watch band. | Charge | Charge |
*Watch strap wear and peeling
Comments | Unit Under Warranty | Unit Out of Warranty |
The technician confirmed that the internal components of the machine had rusted and oxidized due to liquid intrusion | Charge | Charge |
*There is noticeable rust and white-green oxidation on the motherboard.
