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[AIOT SmartHome/Healthcare] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:

For more warranty information, please refer to the ASUS Product Warranty Card.

Note: The following images are for reference only.

 

1. Outer Surface (Case) - Damage     
2. LCD panel - Crack     
3. LCD panel - Scratch & Abrasion     
4. I/O port - Pin Damage     
5. Accessory - Adapter damage     
6. Accessory - Connector damage/metal oxidation

7. Watch band Damage

8. Liquid Damage

 

1. Outer Surface (Case) - Damage

Comments

Unit Under Warranty

Unit Out of Warranty

Surface broken due to external force.

Charge

Charge

 

 

 

 

 

 

          

          

 

 

 

2. LCD panel - Crack

Comments

Unit Under Warranty

Unit Out of Warranty

The LCD panel has cracked on the surface with an impact point.

Charge

Charge

 

 

 

 

 

 


 

         

 

 

3. LCD panel - Scratch & Abrasion

Comments

Unit Under Warranty

Unit Out of Warranty

Surface scratch or abrasion on surface panel.

Charge

Charge

 

 

 

 

 

 

 

    

 

 

4. I/O port - Pin Damage

Comments

Unit Under Warranty

Unit Out of Warranty

Device received with visual evidence of damage to I/O board by forced insertion or removal of external plug-in device.

Charge

Charge

 

 

 

 

 

 

* Charging port displacement                                          *The metal tab inside the USB connector is damaged.                  *The metal tab inside the USB connector is damaged.

         

 

 

5. Accessory - Adapter damage

Comments

Unit Under Warranty

Unit Out of Warranty

The Adapter surface or cable is damaged due to external force.

Charge

Charge

 

 

 

 

 

* Cracked due to impact.

    

*The outer sheath of the charging cable is damaged.

 

 


6. Accessory - Connector damage/metal oxidation

Comments

Unit Under Warranty

Unit Out of Warranty

The connector is damaged or metal oxidation is found due to usage or storage.

Charge

Charge

 

 

 

 

 

*The metal part of the USB cable connection port is skewed.

 

 

   

 

7. Watch band Damage

Comments

Unit Under Warranty

Unit Out of Warranty

Surface scratch or abrasion on surface watch band.

Charge

Charge

 

 

 

 

 

 

 

*Watch strap wear and peeling

 

8. Liquid Damage

Comments

Unit Under Warranty

Unit Out of Warranty

The technician confirmed that the internal components of the machine had rusted and oxidized due to liquid intrusion

Charge

Charge

 

 

 

 

 

 

 

 

 

*There is noticeable rust and white-green oxidation on the motherboard.

 

  

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