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Community Manager

[Accessories] Customer Induced Damage (CID) criteria

ASUS does not warrant uninterrupted or error-free operation of this Product. The warranty only covers technical hardware issues during the Warranty Period and in normal use conditions. It applies to firmware issues but not to any other software issues or customer induced damages or circumstances such as but not limited to:    
For more warranty information, please refer to the ASUS Product Warranty Card:     
 Product Warranty Information:    
  Mouse/keyboard    
  Headset/Microphone    
  Other Accessories    
Note: The following images are for reference only.

 

Keyboard legs- damaged 
Key Shaft- foreign objects or liquid Inside
Keycap- damaged 
Key switch- fracture
USB CABLE- damaged 
Cable- broken
Mouse Right/Left Key- broken 
Dongle- broken
Housing- broken
Connector- damaged 

 

 

 

Keyboard legs-damaged

Damage  Comments
Keyboard legs damagedThe rubber is peeled off or wrapped, the anti-slip function will not work.

 

 

Damage  Comments
Keyboard legs damagedKeyboard legs crack due to external force

 

 

Damage  Comments
Keyboard legs damageThe rubber is peeled off or wrapped

 


Key Shaft- foreign objects or liquid Inside

Damage  Comments
Key Shaft foreign objects or liquid InsideThe presence of foreign objects or liquid on the keyboard shaft interior has caused malfunction.

 

 

Damage  Comments
Key Shaft pin bentSwitch pin bent, scratched or damaged on the switch slots.


Keycap- damaged

Damage  Comments
Keycap damagedInterior keycap crack due to external force

 

 


Key switch- fracture

Damage  Comments
key switch fractureExternal forces caused broken hooks

 

 


USB CABLE- damage  

Damage  Comments
USB cable damageA bent or deformed USB cable caused malfunction

 


Cable- broken

Damage  Comments
Cable BrokenA broken plug or connector caused malfunction


Mouse Right/Left Key- broken 

Damage  Comments
Hook- brokenThe broken hook of the left or right key affects the press feeling and gap

 


Dongle- broken

Damage  Comments
Dongle brokenThe dongle housing was separated from the device

 


Housing- broken

Damage  Comments
Housing BrokenThe housing was separated from the device


Connector- damaged 

Damage  Comments
Connector damagedThe connector is damaged due to the forced insertion or removal of external devices.

 


 

Version history
Last update:
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Updated by:
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