Caller Screen Not visible

vedant.atalkarvedant.atalkar Level 1
edited September 2020 in ZenFone Max Pro Series

Since a week on my Max Pro M2 (Running on Android 9) I can't see the Call Screen when some one calls me?

When someone calls me the caller screen doesn't pop up, so I need to go to notification panel to receive the call.

I have restarted my phone several times but nothing has worked.

I have not updated my phone with the latest security update.



  • Just clear data of phone dialer app if it doesn't work, then go to settings and go to reset option and click on reset app preferences.

  • Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

  • Sorry, but both ways won't work tried on my other max pro m1 ,2 months back.

    Facing the problem since 6 months..

    Asus really a wrong decision for all of us.

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