This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Bug after upgrading to Android 10 Beta

Please tell us some basic information before asking for help:
Model Name: ASUS_X00QD
Firmware Version:QKQ1.190723.002.WW_Phone-17.0615.2003.20-20200325
Rooted or not: not
Frequency of Occurrence: ever
APP Name & APP Version (If your issue relates to the app):Phone versão 41.0.277149592
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

After upgrading Zenfone to Android 10 Beta, available on the Asus website, when making a call the microphone does not work, only with headphones. If I open the voice recorder, the microphone works normally

6 REPLIES 6

Y_ASUS
Zen Master I
Hi pedrocidadenova,
Did you call with the phone app or other apps that uses mobile data to call?
If the phone app, please tell us your country and operator.
If other apps, please tell us the app name and versions.
Could you hear the other person normally when this problem appears?
Thank you 🙂

Thanatosgnu
Star II
Y_ASUS

Hi pedrocidadenova,

Did you call with the phone app or other apps that uses mobile data to call?

If the phone app, please tell us your country and operator.

If other apps, please tell us the app name and versions.

Could you hear the other person normally when this problem appears?

Thank you 🙂


View post
Hi,
I can hear the other person, but the other person cannot hear me. 
This is happening to everyone who upgraded to Android 10.
When I use the headset or speak through the speakerphone, the other person can hear me.
This problem occurs using the phone, whatsapp and gooogle Duo application.

fkidx
Star I
我也跟你有一樣的困擾連messenger也不行用 電話也是要接耳機或開擴音對方才聽得到

Y_ASUS
Zen Master I
Hi pedrocidadenova,
We've checked with relevant teams about the problem.
Is OK Google enabled? If yes, we suggest that you try disabling it and check if this improves the problem.
Thanks for your understanding.

Hi fkidx,
請問您的OK Google是否有開啟?如有的話,請您協助確認關閉狀態下此現象是否仍然發生?
還請您協助提供您的Messenger版本號碼,謝謝您。