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Battery drain, data drain, here's the culprit.

support01support01 Level 1
edited September 2020 in ZenFone 5 Series
Model: ZS620KL
RAM: 6G
Firmware/APP Version: Latest ww*. 111 (oct 2019)
Frequency of Occurrence: Every sec or 2
Rooted: No
APP Name:

After latest firmware update, Google and his baggaged system apps (namely Backup, Play Services, Services Framework) are always trying to reach out at port 443 & 5228 for no better reasons. Usually no significant data sent, but its draining battery and uses up data unnecessarily.

Here are 4 sample packet capture.

Comments

  • chernobyl1999chernobyl1999 Level 1
    I also noticed battery drain after new update, also I noticed that I need to reboot the phone every day to prevent lags. Everything was perfect until this update.
  • Y_ASUSY_ASUS mod
    Last edited by Jei_ASUS on 2019/11/7 10:52

    Hi support01,

    Thanks for your feedback.
    We have checked with the relevant team about this.

    Could you tell us whether this battery drain problem appears in sleep mode or in use?

    If the battery drains in sleep mode, in order for us to verify, please kindly follow the steps below and show us the screenshots.
    1) Charge the phone to 100% before going to bed > remove the charger > Clear all apps in recent app list > turn off screen > the next morning before using the phone, please screenshot the two pages:
    a) Settings > Battery
    b) Settings > Battery > ""Advanced battery usage"" (tap the battery icon to access)

    2) Tell us the battery variation: for example 23:00(100%) > 08:00 (90%)

    Thank you :)
  • Y_ASUSY_ASUS mod
    Hi support01,

    Please check your PM for a message I have sent you.
    Please also help us provide your Google Services version.

    Thank you :)
  • k.ashutosh.baitharuk.ashutosh.baitharu Level 1
    I'm facing this issue too...battery is draining very fast after OCT security patch. while I had an Aug security patch I was getting 8hrs. of SOT.
  • Y_ASUSY_ASUS mod
    k.ashutosh.baitharu posted on 2019/12/5 17:39
    I'm facing this issue too...battery is draining very fast after OCT security patch. while I had an A ...

    Hi k.ashutosh.baitharu,

    Is your firmware version the latest: WW-100.04.44.98?
    Thank you :)
This discussion has been closed.