Take Notes Asus

[Vamp]

Only a few people who own ROG II use Zentalk like double digit users. And everyone is saying ASUS is a 🤬🤬🤬🤬🤬🤬🤬 company because of less software support.
Every user is been rooting for better software support. Your updated as slower than anyone else. Even non - existential companies like Essential was better at software support.
It's not even been complete 16 months since ROG 2 released and updates are more than 3 months apart now.
No sign of any major update.
Software errors has been ruled out as hardware errors for random restarts because dev are so lazy to debug the issue and rather change expansive motherboard than minimal expansive coding.
Many more things with lazy software devs and mods motivates themselves by saying, "we are a small company". I mean what the literal 🤬.

If you can't keep up with the software exit the mobile phone market, you already have better reputation as a laptop manufacturer than being smartphone manufacturer. ROG II was a hit until software started getting delayed and crappy. ROG 3 wasn't a hit and neither will be the upcoming ROG if you keep using this little software support strategy. You can still gain some reputation releasing ROG II android 11 beta in next 1-2 month and sales of your next device is gonna depend on to how ROG 2 was supported, because many people have ROG 2 and fraction of people have ROG 3 so everything depends on ROG 2 and your upcoming device.
Promising 2 major update while releasing the newer device isn't gonna impact your sales given your history.

Either change your history or become History choice is yours.

[ronald1985]

Vamp

Guys we are not arguing about the unique features here that RoG have.

Every company have their unique features. For example iPhone now have Dolby vision recording, for samsung it's single take feature, etc.

But they all get atleast 2 major android update.

Don't be saying it's a gaming phone so we don't have luxury to get atleast 2 major update. After all it's just a smartphone.

We are here to get atleast 2 major update otherwise Asus is never gonna plan for 2 major android update for its RoG series.

And if I'm not wrong anyone who plays games on the phone is already a tech nerd so 2 major update is a big deal.

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There is a link between unique features and major updates though. For any company, it takes time to implement major updates.
From UI skins to AOD to hardware related configurations. If every phone had no sort of manufacturer changes, all phones will be like stock Android.
These changes takes time and time is actually money for all companies. Yes, Google, Samsung can do it much better because these are mostly APK files (exception, probably fingerprint reader).
As Averan mentioned, Armoury Crate alot of configurations you can do changes on are on the hardware itself, CPU, memory, fan and even the accessories. If these are easy to do, XDA custom ROMs would have the above (especially air triggers) working by now.
At the end of day, it is a business model, with ROG phone as a gaming phone - the last thing gamers want is useless fancy things slowing you down. Really a win win situation. Everyone wants forever lasting updates, but these comes with time and time makes money.

[India220]

Now Asus promoting Rog5 using Carryminati and Scout in youtube, bcuz they know Rog3 not successful. Check flipkart also...

[Vamp]

ronald1985

https://zentalk.asus.com/en/discussion/comment/155916#Comment_155916

There is a link between unique features and major updates though. For any company, it takes time to implement major updates.

From UI skins to AOD to hardware related configurations. If every phone had no sort of manufacturer changes, all phones will be like stock Android.

These changes takes time and time is actually money for all companies. Yes, Google, Samsung can do it much better because these are mostly APK files (exception, probably fingerprint reader).

As Averan mentioned, Armoury Crate alot of configurations you can do changes on are on the hardware itself, CPU, memory, fan and even the accessories. If these are easy to do, XDA custom ROMs would have the above (especially air triggers) working by now.

At the end of day, it is a business model, with ROG phone as a gaming phone - the last thing gamers want is useless fancy things slowing you down. Really a win win situation. Everyone wants forever lasting updates, but these comes with time and time makes money.

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I know it's time consuming to create software like armoury crate but it's also not that much time consuming.
Better software is needed not to show off but to keep phone up and running for newer apps, emoji, API and most importantly privacy and security improvement.
People nowdays send happy face with tear emoji and it's just a unsupported crossed box system wide except some application like WhatsApp which have there own emoji libraries.
Also to note out that newer interface will be more matured than previous irritation of android so some functions might be helpful to a bunch even for gamers also. So it's just not about showcasing fancy. Maybe next major update increases performance of the games due to some under the hood changes.
And we are not asking for lifetime update. Just proper 24 - 30 months of update and on time, and time makes money if they actually utilizes it for better software. No proper software support will lead the consumers away.

[Gustav_ASUS]

@Vamp "Software errors has been ruled out as hardware errors for random restarts because dev are so lazy to debug the issue and rather change expansive motherboard than minimal expansive coding."
We collected an unprecedented amount of device logs for that issue and the team conducted a thorough investigation into the root cause. A majority of the logs provided to us by users here on Zentalk pointed toward hardware-related issues, which is why those same users were correctly guided to service. Please don't spread misinformation about this.

[ImShrey]

Gustav_ASUS

@Vamp "Software errors has been ruled out as hardware errors for random restarts because dev are so lazy to debug the issue and rather change expansive motherboard than minimal expansive coding."

We collected an unprecedented amount of device logs for that issue and the team conducted a thorough investigation into the root cause. A majority of the logs provided to us by users here on Zentalk pointed toward hardware-related issues, which is why those same users were correctly guided to service. Please don't spread misinformation about this.

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If device is not it warranty then they are asked pay for it(discounted price). If its hardware issue, design flaw, users are entitled for free repair no matter what.