ZenFone Max Pro M1 Android 10 beta Emergency calls problem in Turkey.

[cengizhankirac]

Zenfone max pro m1 emergency call problem was corrected in Turkey. There was a problem on Android 10 too, is this problem fixed on Android 10? Android 10 must be checked before the final version is released.

[Christine_ASUS]

Hi cengizhankirac
To avoid any emergency case, please downgrade to Android 9 in this moment. Sorry for any inconvenience it may be caused. You may follow the steps below as 10 to 9 downgrade steps.
1. Download "Version MaxProM1_downgrade_to_9" and then put the image file into the root directory of the MicroSD card.
https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/
2. Insert MicroSD card into phone and then power off the device.
3. Long press with "Power" key and "Volume Down" key together and stop after feel the vibration to enter Recovery Mode
4. Use "Volume Down/Up" key and press "Power" key to choose "Apply update from external storage"
5. Select the downgrade file
6. When the updating process is done, Choose "Wipe data/factory reset" and tap"Yes" to perform the master clear.
7. "Wipe cache partition" > "Yes"
8. "Reboot system now" 
#Android 10 to Android 9 Guide 
https://www.asus.com/support/FAQ/1042349

[cengizhankirac]

I am using Android 9. I am sharing it for fixing for android 10 as well. Let's not have the same problem when android 10 is released.

[cengizhankirac]

Christine_ASUS

Hi cengizhankirac

To avoid any emergency case, please downgrade to Android 9 in this moment. Sorry for any inconvenience it may be caused. You may follow the steps below as 10 to 9 downgrade steps.

1. Download "Version MaxProM1_downgrade_to_9" and then put the image file into the root directory of the MicroSD card.

https://www.asus.com/supportonly/ZenFone%20Max%20Pro(M1)(ZB602KL)/HelpDesk_BIOS/

2. Insert MicroSD card into phone and then power off the device.

3. Long press with "Power" key and "Volume Down" key together and stop after feel the vibration to enter Recovery Mode

4. Use "Volume Down/Up" key and press "Power" key to choose "Apply update from external storage"

5. Select the downgrade file

6. When the updating process is done, Choose "Wipe data/factory reset" and tap"Yes" to perform the master clear.

7. "Wipe cache partition" > "Yes"

8. "Reboot system now" 

#Android 10 to Android 9 Guide 

https://www.asus.com/support/FAQ/1042349

View post

I am using Android 9. I am sharing it for fixing for android 10 as well. Let's not have the same problem when android 10 is released.

[Christine_ASUS]

Hi cengizhankirac 
For double checking, may you provide me the sim carrier which faces the issue in Android 10, Turkcell, Vodafone, or Turk telekom? May you also provide me the issue number? Big thanks!