ROG Phone 3 Not charging SOFTWARE ISSUE

abhip1986abhip1986 Level 2
edited November 2020 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 3
  2. Firmware Version: 17.0823.2007.25
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Rog Phone 3 not getting charged with Original Charger and Original Cable

1) Its charging with another Type C Usb Charger

2) Noticed the charging was stuck at 13% for long time and then it did not charge until i plugged in another type c cable

3) Tried another phone with Asus Charger and Cable and it works fine

4) Tried charging on both side Ports and bottom one and waited for a while but battery not charging.

Problem appears to be with the ASUS Software.

Tried restarting the phone and also tried charging when the phone is OFF but still no luck

Phone is NOT overheating.

When you connect original charger and cable, you can see the 2 batter icon on the top and charging animation but it does not charge.

I purchased this one on the Flipkart launch date and now I cant even return it so please someone help me with this SOFTWARE issue.

Comments

  • @abhip1986 I'm sending you instructions via PM on how to log your device, so we can check what's going on.

  • Hi Gustav,

    Thanks for the help!

    I have replied you via PM with the information you requested. Looking forward for your reply.

    Thanks!

  • I am facing the same problem with my Asus ROG 3.

  • @sunnyxsteven2

    Hey sunny , have you tried factory reset? If not can u give a try and see if it fix ur problem. Do let me know

  • @Gustav_ASUS

    @sunnyxsteven2

    Hey Guys, I want to tell you that I have just done the FACTORY RESET

    And Guess What the CHARGING IS WORKING NOW :)

    Not sure if it is some app which is causing this issue....I have although restored my apps but need to setup the apps and see if it works...

  • Unfortunately I started facing the same issue all of a sudden since yesterday. I performed a factory reset but no luck.

    Just purchased my most expensive phone yet Rog 3 and came with it the worst experience yet. Terrified to imagine what awaits.

    Also during such tough times I am not able to visit the service center as well.

    Posting here as all my other options are striked out.

  • Please respond I. Facing the same issue.

  • Hi @sayak.4ndz @rishishahu112

    For me Factory reset worked.

    Please do the exact steps that I have done.

    Charge your phone with another charger till 100%

    Then perform Factory reset

    Then setup your phone and connect original charger and original cable ....keep it for 2mins and you should see that it is charging

  • Hi ALL

    Just to let you guys know ...I am not a mod or anything ....I am just a user like you and I had this problem but it got resolved by factory reset...so if it is not working for you then you might be facing some other issue with it..

  • My phone is still not charging after factory reset but it is charging via other chargers. Please help guys

  • Hi guys, i also facing the same problem what should i do? Thanks for the response.

  • This will be adressed in an upcoming FOTA that should drop later this month. Please PM me if you still experience this issue after updating to the new firmware.

  • JembongJembong Level 1
    edited September 2020

    Thanks for the response sir we'll be waiting and update you also if its fixed with the new firmware. I hope it'll be fix immediately as it is very frustrating. :(

  • Thats weird, its some software issue or some setting problem...Because I started this thread and faced this issue but it got resolved after factory reset and the issue has not re-occured yet...Hopefully the upcoming FOTA should not cause this issue..By the way the side port and cable is loose..Anything ASUS is going to do about this?

  • I am facing this charging issue since today , also overheating problem since a month when I bought this phone . Let me know what to do

  • no its not working i tried that .

    also i went to the customer service center they are replacing my charger adapter which should arrive around 15 days. but i dont think it will work cause its a software issue as the moderator said.

  • In the new update of 2007.70.0 the charging problem is fixed but there is a new problem where youtube is tinted red when using at lowest brightness

  • Rog Phone 3 not getting charged with Original Charger and Original Cable

This discussion has been closed.