my rog phone 5 now dead cant turn on at all

pupuhcahyadipupuhcahyadi Level 1
edited November 14 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: rog phone 5
  2. Firmware Version: dont know
  3. Rooted or not: no
  4. Frequency of Occurrence: just now
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


im playing an iddle game , any my screen got locked automatically , and when i unlock it , it become freeze , and i hear sound like broken tv sound , and im trying to restart it by pressing power button , but instead it going into blackscreen and wont turn on since that happen , i try to plug in my charger too its not working too , trying to plug in into my pc , its not working either , so i cant backup my data at all . is someone have a same problem and got solved without going into service center ? this is my last time ill go into service center for this phone , after it fixed ill sell it . im done with it . to many problem


  • Yeah just fix it and never buy rog phone again, everyone is having issues im buying rm 7s pro

  • MT0MT0 Level 2

    just buy a poco x4 gt or real me gt2 master explorer you won't regret it.

  • Hello, pupuhcahyadi

    We apologize for any inconvenience this may cause.

    I have sent you a private message for more detail information, please check.

  • idk if i can sell it or no bcause they said the problem probaly on the motherboard since the phone wont turn on . and if they change the motherboard the IMEI will change too . im so piss right now+

  • im really2 dissapointed in asus . this is the last time im gonna buy any asus product , and im sure ill tell this to everyone i know to not use asus or buy asus product anymore , really2 dissapointed . bcause 1st its not cheap to get this phone , second the solving problem only benefit asus not the costumer , just replace the motherboard ? my phone just dead wont turn on and all of the data is gone , i cant even backup my data , and asus dont want to rensponsible for that ? fck , i got so many important data , important photo , important file for my work , and all is gone ! damn , srsly . this is the worst experience ever with an expensive smartphone

  • I sincerely apologize for the experience you had.

    Please check the top right corner of the screen and kindly share the details requested in the PM inbox.

  • u only can told me to send my phone to service center . thats the only thing u can do , and thats not help . thats is the only available option everyone KNOW that .

  • done selling it . the price drop 50% . fuck just for a year . it really2 cost me much . damn it . never ever touch this shitty brand anymore . 2 times laptop and now phone . enough for asus . just can tell everyone i know never ever to buy this brand anymore so they didnt get the same feeling

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