Android 12 Broke ROG Phone 3
Aerevyr
Level 1
Please tell us some basic information before asking for help:
- Model Name: ASUS ROG Phone 3 (Strix version I believe)
- Firmware Version: Version WW-31.0210.0210.230
- Rooted or not: Not Rooted
- Frequency of Occurrence: Persistent (no variation)
- APP Name & APP Version (If your issue relates to the app): Phone App
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After Updating to latest Firmware Version the Phone app immediately "Call Ended" upon dialing a number, with the exception of emergency services (911) takes about 30 seconds but begins to ring.
Incoming Calls go straight to voicemail.
VoLTE option is not found in settings except in the "STATUS BAR ICON MANAGER" section where I can choose to have it display in the status bar (it doesn't display)
I have :
- - Restarted the Phone
- - Shutdown and Turned back on the Phone
- - Enabled, waited up to 30 minutes, and Disabled Airplane mode multiple times (dozen+)
- - Factory Reset the phone
- - Installed Alternate launchers
- - Gone through support with my Carrier (no issues on their end the SIM and everything works perfectly fine in non-ASUS-Android 12 phones)
Tagged:
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Comments
I too are having this same issue on my rog3. Once I updated to Android 12. Can't make or receive call.
T-Mobile US with US variant ROG Phone 3, same problem. No VoLTE support on Android 12.
Outbound calls seem to work via fallback to 3G/H+ if that signal is available, but those days are numbered. We're already past the shutdown date T-Mobile announced for 3G service (July 1).
havent tried VoLTE, but seems like VoLTE support has suffered for some.
Came here to confirm that I am suffering from similar issues.
Hey guys, after the update, my rgb stop working. =/
Any solution for this?
Called my provider AT&T and they confirm on their end all is ok. by providing my SIM number they tried to reset my ROG3 from their system. still cant call out or receive. Everything else on the ROG3 works. The last thing I will try tonight is the Downgrade from 12 to 11 firmware i see on Asus product support posted on their Driver & utility section. You will need to back up everything since it will do reset and all data will be lost.
ASUS would have been better off leaving us with A11 at least I could make and receive calls on A11. When I called Asus support yesterday they said they don't know why this is happening. I suggested the go look at their zen talk page as apparently the phone users know what happened but their service department doesn't. They need to get this fixed.
Bro ... MODS don't give a damn... They all are sleeping ... Downgrade to A11 and for 2-3-4 more months to upgrade untill they release some more updates
Same issue, still not getting solved. Did anyone have solution for this? Or we have to wait until next update?
I'm having the same problem I hope for a hotfix.
Same issue with T-Mobile USA, only "connects" to 3G or EDGE. Tried rolling back to Android 11 without success
Tossing my hat in the ring. Woke up this morning and my phone had updated I get only EDGE or No Connection where I would normally have 5G on T-Mobile USA.
i am having same issue but also my wifi doesnt work anymore either
I got the same issue No call only mobile Data, messages working after A12 update., I downgraded to A11, system update will start immediately just pause and ignore the notifications.
I spent lot money on my phone and I cant even go for other phones right now after using this. I will wait till Asus fix this issue.
This is extremely unprofessional by Asus. They could possibly be sued over this because you literally cannot even call 911 due to this android update breaking cellular connections. It is very sad that they will not acknowledge this issue existing, I have been on support chats multiple times with no responses. Due to this I am being forced to buy a new phone because I cannot get a rollback to successfully work because the instructions on the manual for the phone do not work regarding how to roll back versions. Asus needs to fix this issue immediately because it is actually dangerous not having access to making calls or receiving them. I was going to buy the new rog phone 6 but this makes me not want to support Asus anymore if this is how the treat updating their device clearly without quality testing which would have exposed this issue immediately. How is it possible that you release a custom OS for a phone but fail to check if the actual purpose of the phone (calling) works. Also this new info we have based on the recent issue makes their advertising of cellular networking compatibility very misleading when the call functionality only works on severely outdated bandwidth methods. In addition I have not once been able to get a 5g connection even in cities such as New York city even though they boast about it on the product page. Overall I am super disappointed with how this situation is unfolding and Im hoping that an update is rolled out very very fast because on top of me really liking this phone as I stated before it is very dangerous now a days not being able to call people or receive calls
Throwing myself into the discussion as well. I talked to customer support and they want me to send my phone in, pay a $85 non-refundable "diagnostic fee" and then pay them for whatever "repairs" they're going to do. I don't know what switches are being pulled but please don't submit to this crap everyone, they should have known what this update could do and they should have warned their customers who payed $800+ on a damn phone.
Also, does anyone know what happened to the downloads section for the ROG3 in order to downgrade to Android 11? Every other phone has their download section but I can't locate ours anymore. Are they really going to brick our phone and not offer a solution?
At&t and with the same issue, i know TMobile same with the new update, is usa is any problem with another provider
Hope you can find the solution, what I did i install youmail and if i miss a call they left a message to my email
Same problem here. Very disappointed.
Asus way advertising new ROG phone 6.