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Screen stays on during calls

cicagorio
Rising Star II
So during phone calls, Phone app is not using proximity sensor properly. I constantly bring down notification bar, turn on airplane mode etc with my face. This is happening on the latest Android 12. Another thing that happens regularly during calls is that the screen turns off and phone locks itself. Then if I want to hang up, I need to unlock the phone first.
I downloaded Google's Phone app, and the issue is gone, so there is some kind of a bug in Asus' Phone app. It would be nice if it was resolved as it was reported a while back, and discussion about it was closed without a resolution.

original thread:
https://zentalk.asus.com/en/discussion/comment/201309
15 REPLIES 15

kristoffia
Star III
Hi,
I also have the same problem since buying in september. The problem is not only in the Asus calling application but also in the google phone application. The proximity sensor works fine, I did a test.
The problem disappears for a while after restarting the phone, but it returns like a boomerang.
Terribly annoying.
#Irene2_ASUS

gabungnet
Star I
terimakasih infonya

StealthRequiem
Rising Star I
Same issue here.

StealthRequiem
Rising Star I
ASUS please fix this bug it's infuriating!!!!!