Getting refund on Tencent / WW edition

so i ordered a rog phone 5 from shopee few months back, shopee needs evidence that the phone Tencent / WW Edition is not official from asus, as i have issue with wifi/data not working due to bad software, where do i get a statement from asus? so that i can start the refund process, the phone have been stucked with seller for more than a month.

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