Bad software update

YaminiYamini Level 1
edited September 2021 in ROG Phone 5

The latest software update on my ROG Phone 5 has the following issues:

1. WiFi icon won't activate upon tapping it.

2. Did a soft reset and a factory reset to try to fix the WiFi issue, nothing works- all the pre installed My ASUS apps have also disappeared.

3. Unable to restore back ups.

4. Unable to turn on WiFi

5. Can't make phone calls while downloading any app or data in the background using mobile data. The person on the other end can't hear me and I can't hear the other person.

Anyone else facing the same issue? I've purchased this phone in May 2021 and have been facing issues ever since.

There was a previous mic issue where other person on the call could only hear my muffled voice.

This issue got better after 1 software update in June. But the latest software update ruined my phone completely. I'm not able to use it for any purpose.

Also, I've used Aeroactive cooler while gaming for a couple of days. Could that cause this issue?

Any leads or help related to the issue described above?


  • YaminiYamini Level 1

    Any leads on this issue please? I'm super frustrated about not being able to use my phone.

  • YaminiYamini Level 1

    @ARP_ASUS could you help?

  • What makes it worst now rgb will automatically turn off when you open camera app

    They must fix this

  • YaminiYamini Level 1

    @Sdm - I haven't checked RGB turning off while using camera yet, as I have already turned off RGB for many apps for saving battery.

    Anyhow, that is not my main concern here. I'm not able to use WiFi on my phone, unable to restore any back ups, there is a problem with voice calls.

    The phone is behaving exceptionally weird after the new software update and more after factory reset.

  • For mine, after open certain app, my ROG 5 goes completely no sound at all.... Terrible update. And for mobile legends, the sound effect of the game is gone and I have to restart the game (in-game) to make the sound effect come back.

  • YaminiYamini Level 1

    @SwaggieP - earlier there wasn't an issue while gaming on mobile data. Now after I've done factory reset, the games are lagging and getting stuck.

  • Now we need a new update to fix it all including allow rgb to turn on when use camera app

  • Hi Yamini,

    I think the issues you shared none of the users are facing, even I use ROG Phone 5 for calls and gaming. The WIFI is constantly being turned on and off.

    I can suggest 2 things here.

    1.You can visit the service center for a quick check

    2.I can take your device logs and share with devs

    Let me know.

  • zxops47zxops47 Level 2

    after update my wifi and headphone jack not working

  • SKTSKT Level 1


    Can you reach me on [email protected] I need your help

  • rStarrStar Level 2

    @ARP_ASUS Bug: Sometimes Screen freezes for 3-5 seconds when playing BGMI..

  • I also experience the microphone issue during calls. Sometimes the person I call can't hear anything through my mic and I have to hang up and call again to fix it.

This discussion has been closed.