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Bad software update

Yamini
Star III
The latest software update on my ROG Phone 5 has the following issues:
1. WiFi icon won't activate upon tapping it.
2. Did a soft reset and a factory reset to try to fix the WiFi issue, nothing works- all the pre installed My ASUS apps have also disappeared.
3. Unable to restore back ups.
4. Unable to turn on WiFi
5. Can't make phone calls while downloading any app or data in the background using mobile data. The person on the other end can't hear me and I can't hear the other person.
Anyone else facing the same issue? I've purchased this phone in May 2021 and have been facing issues ever since.
There was a previous mic issue where other person on the call could only hear my muffled voice.
This issue got better after 1 software update in June. But the latest software update ruined my phone completely. I'm not able to use it for any purpose.
Also, I've used Aeroactive cooler while gaming for a couple of days. Could that cause this issue?
Any leads or help related to the issue described above?
13 REPLIES 13

SwaggieP
Star III
For mine, after open certain app, my ROG 5 goes completely no sound at all.... Terrible update. And for mobile legends, the sound effect of the game is gone and I have to restart the game (in-game) to make the sound effect come back.

Yamini
Star III
@SwaggieP - earlier there wasn't an issue while gaming on mobile data. Now after I've done factory reset, the games are lagging and getting stuck.

Lord_Messi
Zen Master II
Now we need a new update to fix it all including allow rgb to turn on when use camera app

ARP_ASUS
Community Legend II
Hi Yamini,
I think the issues you shared none of the users are facing, even I use ROG Phone 5 for calls and gaming. The WIFI is constantly being turned on and off.
I can suggest 2 things here.
1.You can visit the service center for a quick check
2.I can take your device logs and share with devs
Let me know.

zxops47
Rising Star I
ARP_ASUS

Hi Yamini,

I think the issues you shared none of the users are facing, even I use ROG Phone 5 for calls and gaming. The WIFI is constantly being turned on and off.

I can suggest 2 things here.

1.You can visit the service center for a quick check

2.I can take your device logs and share with devs

Let me know.


View post
after update my wifi and headphone jack not working