Battery issue

Abhishek CrmAbhishek Crm Level 1
edited August 2021 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name:ROG Phone 5
  2. Firmware Version:
  3. Rooted or not:Not rooted
  4. Frequency of Occurrence:Most off the time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


My phone shuts down when ever the battery reaches 20% and when I fully charge it it only shows 99% even if I charge it an hour extra and I have already used the phone now for about an hour and it is still showing 99% pls fix this issue


  • Have your phone upgraded to the latest version. Format the phone and check if everything is fine. If not recert back

  • Hi Abhishek Crm,

    Make sure you are on the latest software version which is .49 if not, you can check by

    Go to setting => System => About => Software information.

    1. Charge the battery to 100% & use as per your normal usage pattern

    2. When the battery strength reaches 10%, go to settings = Battery => Tap on the battery icon & share the graph

    3. settings => Battery => Check the screen & share the same

    Factory reset once

  • Neel007Neel007 Level 2

    My device is also stuck in 99% after 30 min charge 99% is showing when u disconnect the charger then 100% battery is showing same issue is occured every time . After format this issue is not solve.

  • Hi all,

    My Rog Phone 5 is with the latest software update.

    It shut down automatically at around 17%. This happened twice already. I try to charge my phone to 100% but after this happen, it is stuck in 99% after 1hr of charging.

    Now I use yhe phone(playing games) for around 30 mins and it is still showing 99% and not going down.

    Any idea for all these problems? Any solution? Or need to wait a new update?

  • VassVass Level 1

    I have the same issue mine gets shut down at 25% i have also tried factory reset nothing worked it doesn't even charge to 100 always stuck at 99

    i cant find any solution.

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