error playing this content due to media services being unavailable on your device . error

Please tell us some basic information before asking for help:

  1. Model Name: ASUS 6Z
  2. Firmware Version:WW-18.0610.2103.137
  3. Rooted or not: no
  4. Frequency of Occurrence: frequently
  5. APP Name & APP Version (If your issue relates to the app):Hotstar version 11.4.9

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi everytime i am watching downloaded videos on hotstar OTT Application it says error playing this content due to media services being unavailable on your device.please restart your device and try again (PL-1100)

after restarting it works for one video & when another video starts playing the error comes again please fix it ..


thanks

Harish

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