I am facing black crush issue in rog 3

Abdullah912 · April 2

Please tell us some basic information before asking for help:

Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Abdullah912 · April 2

Need help to resolve this issue

Danishblunt · April 2

Pretty sure you're talking about color banding and not black crush, that being said there is no solution aside from custom kernel.

Abdullah912 · April 3

https://zentalk.asus.com/en/discussion/comment/161128#Comment_161128

Yes it is color issue but when i watch contain at low brightness i see the black colour faded

Abdullah912 · April 3

I am using screen blance app for this issue but i want a permanent solution of this problem

hank_email_is · April 4

I don't know why if Asus not giving out the fix or a timeline, why are they preventing sharing of custom kernel made by the users, probably lots of ppl bought tencent version flashed with WW Rom so no warranty anyway

Danishblunt · April 4

https://zentalk.asus.com/en/discussion/comment/161261#Comment_161261

Because that would be dumb. They arent preventing sharing custom kernels, they are simply preventing sharing without a sourcecode, which is absolutely understandable.

hank_email_is · April 4

Hmm then can you provide the source code?

ARP_ASUS · April 5

Hi jaykesharwani9,

Make sure you are on latest software version which is .143 if not, you can check by

Go to setting => System => About => Software information.

If you phone is on the latest software version and still if you are facing black crush,

Kindly visit the nearest service center:

https://www.asus.com/in/support/service-center/india

ahm4dridwan06 · April 5

https://zentalk.asus.com/en/discussion/comment/161128#Comment_161128

Bro.I have black out r3.no power even i charge it. Took it to service center. They found little crack on LCD. They didn't want to open the device until we agree to change the LCD (while still have quarantine on it).

Is it normal to change LCD to fix this black out?

Danishblunt · April 5

https://zentalk.asus.com/en/discussion/comment/161363#Comment_161363

No, it's not normal nor needed. It's not even the LCD that is damaged but the glass in front of it looking at the image.

Maybe ask @Gustav_ASUS for guidance. As I've head stories about service centers doing some truly shady sht

shambu694 · April 5

https://zentalk.asus.com/en/discussion/comment/161353#Comment_161353

I have updated to the latest version i.e.. 143 but still I'm facing the issue. As you ask yous to visit the service center, but people in service center itself don't have any knowledge regarding the issue. Because I have already visited twice. And asus people don't have shame as they have not yet solved the display issue even after 8 months of launching the so called flagship phone. And shame on people supporting asus.