Screen Recorder doesn't work

lucier873lucier873 Level 1
edited April 15 in ROG Phone

Hi! My screen recorder won't record on my phone (Asus Rog 1) . Can you guys tell me why? And how do I fix it?

Comments

  • Please clear cache & storage of screen recorder app by going to

    Settings>apps&notifications>system apps>screen recorder>force stop>also tap storage there click clear cache& data at a time.


    See if this helps also please note sometimes this may happen like 4 times /100 so nothing to worry about.

  • ThopTvThopTv Level 1

    Go to the Settings>apps&notifications>system apps>screen recorder>force stop>also tap storage there click clear cache& data at a time. I hope your issue will resolve after that.

  • Hi lucier873

    Thank you for your asking. Besides the methods above, kindly try some at-home troubleshooting tips below:

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check any disturbance from installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Check Settings>Apps & notifications>See all apps>3 dots on the top row>Reset app preferences

    3. Also, please try "the Factory Reset" 

    Settings>System>Reset options>Erase all data(factory reset)

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    https://www.asus.com/support/FAQ/1036182/

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