charging problem

edited January 2021 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:asus zenfone 5z
  2. Firmware Version:
  3. Rooted or not:No
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


जब में अपने फोन को चार्ज पर लगता हूं तो मेरा फोन कभी कभी चार्जिंग सपोर्ट करता है और कभी कभी चार्जिंग नहीं लेता है बार बार निकाल निकाल के यही करना पड़ता है बैटरी पर चार्जिंग करंट आता जाता रहता है लेकिन फोन चार्ज नहीं करता है तो कोई मुझे बताएगा की ये क्यों और किस वजह से हो रहा है क्या मेरी चार्जिंग पोर्ट खराब है या मेरी केवल खराब हो गई प्लीज में बहुत परेशान हूं


  • This is english forum it would be great if you use english to avoid confusions to moderators.

    Regarding your issue try to charge your 5z with any other fast charger and see if charging works if it works than there is fault in your original charging cable or adaptor just by changing cable/adaptor your 5z will start charging again flawlessy

    But if nothing happens after putting your 5z on charge than there is fault in your charging port and thats hardware problem with no doubt

    Also you can try SIMMI test by following this steps👇

    Open calculator>press > .12345+= >do test of charging

    And see if that test gets pass ifnot than its definatly hardware problem

    To fix this charging issue kindly take your device to nearest service centre as early as possible and please don't forget to backup your important data before you submit your device to nearest service centre


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