ROG Phone 2 | Can i request a speedy service?
I submitted my Device for service on Nov 30th due to the charging issues, which they diagnosed as a motherboard issue. They said the device will be ready in 7 working days. I contacted them yesterday (11.12.2020) to ask for progress and they replied they are yet to receive spare parts for the repairing process to begin. I asked them for a timeline and they replied even they don't know when they will get the parts necessary. They said they are to receive a shipment of parts next week. What makes me worry is that they cant confirm whether the parts for my device will be on that shipment. My question is, why is it taking this long to repair a common issue that was raised by many? This is supposed to be a premium product right? isn't 14-20 days repair period asking a bit too much from the consumers? I can't even appeal to the service personnel to make haste as they have no control over the issue.
I submitted my Device to a Coimbatore based service center named Compuage Infotech. is it possible to speed up the delivery process of spare parts that they are yet to receive? I'm even willing to pay extra. I just need my device up and running fast.