ROG Phone II dead - HELP

nansarinansari Level 1
edited January 2021 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: Phone ROG Phone II (ZS660KL)
  2. Firmware Version:
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


My Rog 2 suddenly stopped working and won’t turn on, tried to do everything and the physical buttons are not responsive (tried vol Up+Down+Power buttons but no response, it won't even charge! looks like completely dead!!! I'm in Doha, Qatar and there is no local ASUS here, the device is still under warranty so tried to reach ASUS MENA but they referred me to ASUS USA/India, reached ASUS USA and they are saying the device is covered under Taiwan so I need to contact them, but I'm not able to navigate clearly through ASUS Taiwan because it's in Mandarin! Been suffering through this for more than 3 months.

Anyone here from ASUS Taiwan or anyone could help with a solution?

Please HELP!

Thank you.


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