Sound from phone instead of headphones

SaturasSaturas Level 1
edited January 1 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZS620KL
  2. Firmware Version: N/A
  3. Rooted or not: no
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app):

When I was listening to music (YouTube music app) via headphones and someone called me I used to hear him/her from headphones.

It was working as intended, but some time ago it stopped to work.

Now when someone calls me while listening music with headphones plugged in, it sounds from the phone. When the call ends, music sounds from headphones...

How to fix this? How is even possible that phone sends audio signal to built-in speaker despite the headphones are plugged in?

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