Restarting issue

edited December 2020 in ROG Phone 3

Please tell us some basic information before asking for help:


Model Name: ROG PHONE 3

Firmware Version: cannot find it

Rooted or not:. NOT ROOTED

Frequency of Occurrence: 10 + TIMES IN THE LAST 2 - 3 MONTHS

APP Name & APP Version (If your issue relates to the app): LATELY FACEBOOK & YOUTUBE BUT OTHERS AS WELL

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


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ROG 3 keeps restarting automatically and randomly, it happened about 10 times in the span of the 2.5 monthS I've had this phone, messaged on instagram and they said try clearing system cache which i did and also in safe mode but i faced the same issue again today while scrolling through Facebook.

I formatted and reset my phone and it worked for a bit but again facing the same issue. Even CODM crashed while i was playing.


My device is upto date with the updates that came and I was hoping to find a solution here.


please advise me on how this can be resolved.


thanks


Luv Jiandani.

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