my asus zenfone 5q suddenly shut down

arlos.jhoanna19arlos.jhoanna19 Level 1
edited December 2020 in ZenFone 5 Series

when i was using messenger my phone suddenly stop. then i cant touch the screen then suddenly shut down when i was trying to open my phone it only display the asus logo and when i try the reboot steps its not working. even i try and try over again still not working. i bought it last 2018 and now its not working already. can you please help me to open my phone. im a student and i dont have other gadgets used to study online so please help me. hope you can help me.

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