No call sound through 3.5mm jack but music is working.

doublem101doublem101 Level 1
edited December 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6
  2. Firmware Version: QP1A.190711.005.WW_Phone-17.1810.2009.176
  3. Rooted or not: No
  4. Frequency of Occurrence: Most of times, i would say 90%.
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hi there,

I'm used to connect my phone to car stereo through 3.5mm jack so i can use my speaker system in call.

I never had any issue with it. However lately (i'm not sure if since last update or not), i struggle to making it work. When plugged, the phones icon shows up and music plays through car stereo. However most of the times the calling sound ignore the 3.5 jack and uses the phone speaker as usual.

After many many calling tries, disconnect and connect the cable, reset the phone, etc sometimes i finally manage to making work but honestly i still couldn't figure out what the problem is. I already suspected from the cable (i don't have other to test) but music works fine so i'm not sure.

Is this a known issue?

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