ASUS - ZenTalk

ajadhav298 · ‎10-25-2020

Please tell us some basic information before asking for help
Default camera app's video function not working. Goroboth front and back. It just stoosderror screenshot attached. Itselhappening after Android 10 update. N just received this phone imamregretting it already.e: rog 3
Serial no. - L9AIGF0036608EV
Rooted or not:Yes-mannual
Frequency of Occurrence: High-everytime
APP Name & APP Version (If your issue relates to the app): camera video function
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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ajadhav298 · ‎10-25-2020

Video function Error screenshot

americancaptain · ‎10-25-2020

Oh that is terrible, I hope you can fix it...

ajadhav298 · ‎10-25-2020

@americancaptainreloaded have u got solution for that?

ARP_ASUS · ‎10-26-2020

Hi ajadhav298,
Make sure your phone is on the latest software version, currently its .78. if not you can check from setting => About => Software information.
Clear cache and storage of Camera App. Go to settings => Apps = Camera
Try under safe mode
Hold power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
If nothing works take a backup of your phone and factory reset.