Charging stucks on 98%

[email protected]

Please tell us some basic information before asking for help:

1. Model Name: ROG phone 3
2. Firmware Version: latest
3. Rooted or not: no
4. Frequency of Occurrence: last few days
5. APP Name & APP Version (If your issue relates to the app): battery/ system

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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[email protected]

Please check this screenshot as a reference

ARP_ASUS

Hi [email protected],

How much time have you check it is stuck at 98% ?

Make sure you are on latest software version which is .78, you can check by

Go to setting => About => Software information.

You can check under safe mode.

Hold power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode.

Factory reset your phone once if this doesn't help.

[email protected]

I have already mentioned that i have latest one.

Please do confirm.

[email protected]

@ARP_ASUS

I have tried in safe mode, with & without schedule charging, with & without slow charging..

Even my primary charging port doesnt work anymore. Charging with that port, screen lights up like there is some current or power fluctuations.

And secondary port got losen. Its not a month yet.

hermantan89

Try to factory reset your phone, Sr. Wkwkwk what the hell. All of our question, the answer is...

xihe

The answer is... Have you factory reset yet? Have you tried running the battery down to 0% and charging to 100%?