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Cannot do live through game genie

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
=============================
DEAR team
after updating to .78 version i cant do the live through game genie, it shows network connection fail in both mobile data and wifi data tooo
photo-2020-10-08-14-18-16.jpg
photo-2020-10-08-14-18-24.jpg

please fix the issue
here are some shots above
NOTE i got 100mbps STABLE wifi connection and i was able to go live before update ..
Thanks
13 REPLIES 13

Gustav_ASUS
Community Legend III
We're checking up on this, thanks for bringing it to our attention!

Saifuddin
Zen Master III
golden sparrow

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

=============================

DEAR team

after updating to .78 version i cant do the live through game genie, it shows network connection fail in both mobile data and wifi data tooo

photo-2020-10-08-14-18-16.jpg

photo-2020-10-08-14-18-24.jpg

please fix the issue

here are some shots above

NOTE i got 100mbps STABLE wifi connection and i was able to go live before update ..

Thanks


Cannot do live through game genie
Same for me

sampathfeb15
Star III
Hi I am also facing same issue. Couldn't find the correct solution for the issue

devicentextian
Rising Star II
Same I'm also have this issue... After I got my phone in service center