Screen blackout caused by high GPU usage (Genshin Impact)
Please tell us some basic information before asking for help:
- Model Name: ROG 2
- Firmware Version: WW_16.0631.1910.64_0
- Rooted or not: no
- Frequency of Occurrence: VERY FREQUENT
- APP Name & APP Version (If your issue relates to the app): Genshin Impact. v1.0.0_1112729_1135452 may have impact on other GPU intensive game
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Playing Genshin Impact the other day with the highest settings with 60fps.
Turned on realtime info and measured these parameter:
Device temp: <40°
Cpu usage: 20-50%
GPU usage: 70-90%
Screen black out when GPU usage reaches >70% usage. Device temperature is about 38°. To reset - lock screen and let GPU rest then unlock and resume gaming. Unplayable at highest settings.
Tried the settings on medium setting with 30fps. Once the GPU usage reaches a >70% screen will blackout within 1min.
Tried this with lowest settings with 30fps. GPU usage: 40-50% Have not experienced any blackouts using lowest settings. Have been playing with lowest settings since. Not acceptable considering rog 2 is a gaming phone.
*I am aware of the closed thread about screen blackout and the advice that we users are suppose to send the device to sc. However that issue is related to device temp: my issue is GPU usage related. So I'm opening this thread for awareness and discussion.