Headphone jack issues after lastest forced update

zelriczelric Level 1
edited October 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZE620KL
  2. Firmware Version: ww_16.0615.2006.131
  3. Rooted or not: not
  4. Frequency of Occurrence: ever since last update
  5. APP Name & APP Version (If your issue relates to the app): Any with sound

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Ever since this lastest update was forced out to phones, my headphone jack stopped working and detecting that headphones are plugged in. Never had any issues with headphones up until this point.

Performing a system reset is NOT an option as it's the update the broke this.

Comments

  • edited September 2020

    Hi zelric

    Thank you for your asking. My device in the same firmware version works perfectly fine with the earphones. Kindly try some stay-at-home troubleshooting tips below:

    1. Please clean the debris off the port with compress air can.

    The issue could cause by various reasons, a common reason is the battery port had too many debris, so that the port keep detect debris or moisture. Please try to clean your port with soft tools (e,g. compressed air can), put with dehumidifier for a day, or bring it back to Repair Center for device checking.

    2. Please check on SMMI test 

    Link on the bluetooth earphone first, then go to 

    Calculator> type ".12345+=">SMMI TEST>Single Test>Headset Test

    If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/

    If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

    3. Does the issue appear right after any system/apps' download or update?

    4. Can the earphones work in another device? Or can you try another earphones?

This discussion has been closed.